Digital/Omnichannel
Create a memorable digital experience for your customers. Redefine digital transformation with CEMax.
"The secret to success is to treat all customers
as if your world revolves around them."
Make your brand omnichannel-available and empower customer engagement. Provide same ease of experience across all channels and devices.
Freedom of Choice
Keep up with the evolving technological landscape and always be on top of the changing consumer preferences and behaviors that come along with it.
Premium Customer Engagement
Engage with customers in real-time and on-demand. Free your customers to choose how they want to communicate.
- Make the digital transition and open a world of engagement possibilities for your customers.
- Exceed your customers’ expectations with powerful engagement tools and services.
- Engage with your customers on any social media, chat, text, WhatsApp, Facebook messenger, and other popular apps.
- Smart Number - one unified number for all your customers' communication needs.
- Have a unified customer 360⁰ view across all channels.
- Seamlessly switch customer interactions across channels on a unified platform.
- Effectively manage resources and how communications are routed.
Nine out of ten businesses compete mainly on customer experience. Therefore, customer experience, digital transformation, and omnichannel should be taken seriously. Our goal is to work with you
CEMax routing and session manager will make sure every
Redefine Digital Transformation with CEMax
Choosing the right partner in every situation in life is important. Having a profound impact of digital transformation on customer experience makes choosing your partner for digital transformation an important one. With proven experience in every vertical, perfected project methodology, and practices, we will ensure a well-structured ROI and exceed your customers’ expectations.
Contact CEMax and let us show you how we think, our technology, and our understanding to provide you the best technology and support services for a long-term partnership
Omnichannel Investment
Omnichannel capabilities become more crucial as digital’s role in today’s market grows. CEMax platform enables you to provide a satisfying, unified customer experience. Check out some of the benefits gained while partnering with CEMax:
10% increase in average order value
Average Order Value
10%
25% increase in close rates
Close Rates
25%
10% year-over-year growth
Y-O-Y Growth
10%
Contact us for the full ROI and KPI review.
The CEMax Difference
Enhance your omnichannel capabilities with CEMax CEM Suite
- Improve efficiency by seamlessly transitioning between channels; i.e. route voice calls to WhatsApp or chat and have the chatbot transfer sessions to a live agent.
- No integration required. Send surveys after a chat or a chatbot session. Ask for feedback after a phone conversation or resolving a customer case.
- Improve customer experience. Have an agent send a digital form to a customer for order approval and a signature during a chat conversation.
- Improve productivity. Execute a workflow for BackOffice employees to finalize a chat session.
- Central knowledge management. Share information through a self-service portal or use it while engaging with customers in chats, cases, and chatbot sessions.
Have a Question? Need to brainstorm with a professional ? Call us at (513) 501-6045
CEMax CEM is a Premium Customer Engagement Platform providing organizations with cutting edge technology promoting the customer conversation to a whole new level. CEMax is a modular solution empowering organizations to deliver the best possible customer service to its customers.
Products
- CEMax CEM Suite
- Customer Engagement
- Digital / OmniChannel
- Self Service
- Voice of the Customer
Solutions
- Banking
- Retail
- Services
- Transportation
- Manufacturing
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