Our passion comes from helping companies build an amazing customer experience.
CEMax was founded in January 2001 as a solution for customer experience management. However, the journey truly began in 1998 when we started developing our first solution suite.
Since then, we have been helping companies from all verticals build great customer experiences, gain a competitive edge, and win customer excellence awards.
For our 10th version, we decided to challenge everything and not just make an upgrade from version 9. We knew that for the 10th version to be truly what we wanted, we needed to build it from the ground up.
Today, we are proud in our accomplishment, as our solution suite provides the best customer engagement platform for organizations who want to be the best they can be for their customers.
A Recipe for Success
We all know that it is not all about winning technology but where technology meets people, integrating with existing culture and infrastructure. This is why, over the years, we developed and perfected a methodology for project implementation.
The methodical approach is how every project manager at CEMax works and how we train and certify our partners. This approach can start before we engage with a project, as the process includes a site survey, where we share the assets of exciting technologies and decide on needed functionality and goals. The result of the site survey is a well-defined project plan everyone can follow and execute well.
Our project implementation methodology has been a proven success factor in meeting 100% of the project goals.
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CEMax CEM is a Premium Customer Engagement Platform providing organizations with cutting edge technology promoting the customer conversation to a whole new level. CEMax is a modular solution empowering organizations to deliver the best possible customer service to its customers.