Your Customers Deserve the Best you Can Be.

Empower your customers journey and provide exceptional customer experience with CEMax

Empower the Customer Journey

True Customer Experience

CEMax’s Customer Engagement Platform makes it effortless to engage with customers through their journey. Engage with customers the way they want to, chat, text, email, WhatsApp, social media, enable self-service channels and hear the voice of the customer all in one unified platform.

Master your customer's
Journey

Have a complete tool set for all your customer
engagement needs, lower TCO and increase
productivity.

Deliver a premium Customer Engagement

Create the ideal digital customer engagement, promote self-service and hear your customer's voice.

Engage with your customers 24/7

Promote customer satisfaction with self-service capabilities across all channels while reducing contact center volumes.

The Engagement Platform

A complete modular solution suite for the most demanding customer engagement needs. Engage with customers through all communication types and languages. Support 24/7 availability and increase productivity with self-service channels.

Have a 360⁰ customer visibility, learn how to improve products and services with the Voice of the Customer throughout the customer journey.

Building winning customer engagements by automating procedures and processes and streamlining multilingual communications. Improve productivity and task assimilation with an organizational wide “Action Center”

Gain full visibility into the customer journey metrics and make strategic and data-driven decisions that improve customer experience across all touchpoints.

Empower digital transformation and allow customers to connect using their preferred channel. Ensure service transparency and proactivity across all channels. Lower costs and route incoming calls to digital channels.

 

Promote Customer Experience with CEMax’s Smart Number©. A unified number for all your customers communications needs.

Engage with your customers 24/7, Promote customer satisfaction with self-service capabilities across all channels while reducing contact center volumes.

 

Use AI to prioritize use cases based on top contact reasons where self-service is available to increase digital containment.

Have a 360⁰ customer visibility, learn how to improve products and services with the Voice of the Customer throughout the customer journey. Drive action throughout the organization to close the loop when action is needed.

 

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences