CEM Suite
A complete modular solution suite for the most demanding customer engagement needs. Engage with customers through all communication types and languages. Support 24/7 availability and increase productivity with self-service channels.
Have a 360⁰ customer visibility by learning how to improve products and services with the Voice of the Customer throughout the customer’s journey.
Engagement
Build winning customer engagements by automating procedures and processes and streamlining multilingual communications. Improve productivity and task assimilation with an organization-wide “Action Center.”
Gain full visibility and insight into the customer journey metrics and make strategic and data-driven decisions that improve customer experience across all touchpoints.
Digital
Empower digital transformation and allow customers to connect using their preferred channel. Ensure service transparency and proactivity across all channels. Lower costs and route incoming calls to digital channels.
Promote customer experience with CEMax’s Smart Number©, a unified number for all your customers’ communication needs.
Self-Service
Engage with your customers 24/7. Promote customer satisfaction with self-service capabilities across all channels while reducing contact center volumes.
Use AI to prioritize use cases based on top contact reasons where self-service is available to increase digital containment.
Voice of the Customer
Have a 360⁰ customer visibility by learning how to improve products and services by using the Voice of the Customer throughout the customer’s journey. Drive action throughout the organization to close the loop when action is needed.
Leverage AI and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize experiences.
