CRM + Artificial Intelligence + Omni-Channel + Surveys + 24/7 Self-Service

Your Customer Journey Is About To Take Off

CEMaxAI is an all-in-one CRM platform that enables organizations to communicate effectively with customers through various communication channels and languages. Our platform provides 24/7 availability through bots, digital forms, and automated process management, including references from third parties, tasks, and more.
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CEMax AI platform – a comprehensive solution combining CRM, omni-channel communication, surveys, and 24/7 self-service for service centers, sales, and support, with artificial intelligence – all in one place.

Customers around the world have already chosen CEMaxAi, with operations globally and a branch in the USA.

We solve real problems.

What can we do for you?

For additional modules

CRM AI

Build a winning customer experience with our automated processes, which include third-party handling, managing multiple tasks under a single request. The system provides a full and comprehensive view of each customer, allowing for a deeper understanding of their needs, automatic request categorization, and reports. The BI module enables push-reporting to any device.

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Omni-channel

The omni-channel module of CEMax provides your customers with an innovative and immediate service experience! On WhatsApp, Facebook, chat, email, SMS, and all digital channels – all in one central system. It offers a seamless transition for the customer between different departments for continuous response. With CEMax's intelligent AI-based bot, the system provides 24/7 service and easily connects to advanced models (LLM) for continuous improvement of service and support.

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Self-service

Ensure 24/7 availability with your customers and improve their satisfaction with a knowledge portal that is accessible at any time. The customer experience portal redefines interactions with clients, allowing them to ask questions, open inquiries, check status, and utilize other advanced capabilities. This is self-service at its best. Give your customers convenient access to the information they need anytime and anywhere. Enhance the customer experience through self-service knowledge management, and equip your team with the tools to resolve issues faster.

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Surveys

Get accurate feedback to improve products and services with an advanced feedback management system. Support for form-based surveys and AI chat, receiving direct feedback from customers on any device, platform, and language. Use ready-made templates for quick deployment, and enhance the customer experience with AI-driven feedback. Gain insights with an analytical reporting system and balance low-scoring surveys.

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AI Communication

Enable AI conversations across all service channels and enhance customer satisfaction. Virtual agents provide quality answers, perform complex tasks, and reduce the workload on human representatives. They can reach out to customers for information updates, campaigns, and additional services. Available 24/7 on any device and channel, the agents also assist human representatives in gathering and completing information for efficient customer handling.

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Digital Forms

Customers can utilize self-service channels and avoid the need for physical forms. Representatives can send customers links to forms during a call or while handling a request. CEMax's digital forms support various forms and PDF formats, with options for digital signatures, CAPTCHA, and API integration. Every submitted form is processed and monitored.

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The Sky's The Limit

We create unique solutions that help your business grow with the advanced systems of CEMax.

We offer complementary modules for various sectors tailored to the unique needs of each department and organization, such as field personnel management, compensation process management, extended customer profiles, losses/findings, knowledge management, automated process management and correspondence creation, escalations, alerts, task assignment to internal stakeholders without the need for additional licensing, and more. The system includes a wide range of built-in management tools and the ability to create dashboards, push reports, and additional reports. With CEMax, it is possible to adopt leading standards and utilize best practices   while maintaining the unique identity of the organization.
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we love them

our clients win rewards

With CEMax, our partners achieve outstanding projects centered around innovation and digital transformation. Thanks to the innovative solutions we offer, we provide them with the advantage of managing the customer journey in the most innovative and efficient way.

Interested in transitioning to digital? CRM?Survey? Chat with artificial intelligence? Self-service portal? Process management?

Contact us! We would be happy to help!

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This is a small step towards an advanced and effective experience!